We are so confident that you will be 100% satisfied with your purchase that we offer an unbeatable 30 Day No-Questions-Asked Guarantee.
If you change your mind, simply return the order in its original packaging for a full refund. If there is something wrong with all or part of your order we would love to have the opportunity to put it right but if you prefer to return the goods we will give a full refund including your postage costs.
All orders received before 3pm Monday-Friday (excluding UK Bank Holidays) and 12pm on Saturdays will be normally be dispatched the same day. Orders received after these times will be dispatched the next working day.
All UK orders are sent completely Free of Charge using either the Royal Mail 1st-Class small packets service or a courier service and in most cases will be with you the next day (although sometimes there are delays that are out of our control)
Overseas orders are sent by Royal Mail Airmail (small packets) service. European orders usually take 5-7 working days but we have found it can take up to 10, so please allow plenty of time.
Delivery times for worldwide orders vary dramatically depending on the country so, again, please allow lots of time and remember that this is out of our control.
Please note that whenever possible we try to minimise unnecessary packaging. This is better for the environment and keeps postage costs down, which means a better deal for you. Each cartridge is individually vacuum-sealed and for overseas orders we have chosen to loose-pack orders in jiffy bags or postal boxes rather than ship them in individual cartridge boxes. This applies to some UK orders as well.
All orders are either tracked or sent with proof of postage. Any claims for lost or damaged orders will be investigated by Royal Mail or our couriers.