Q: Will the chip work with my printer?
A: Yes - all our cartridges come with the latest chips that are compatible with the latest printer models

Q: Do compatible cartridges cause any problems with printers?
A: No - our cartridges are designed to work with the printers shown in the listing. The only real difference is that you are not paying for the expensive branding! Ink cartridges are very simple pieces of technology and there is very little that can go wrong that can cause a problem with the printer. And if this does happen, it is very obvious - a cracked cartridge case for example. Printers on the other hand are very complex pieces of machinery and they can and do develop faults, whether you use original or compatible cartridges.

Q: How quickly will you post my order?
A: Orders received before 3pm Mon-Fri (12pm on a Saturday) will usually be dispatched the same day by Royal Mail First Class. Orders received after 3pm will be sent the next working day.

Q: How quickly will I receive my order?
A: We post every order using either Royal Mail First Class or a courier service. In both cases, orders will normally arrive the next day or the day after. If you haven't received your order within 3 days of our stated dispatch date, please contact us.

Q: Can I return my order?
A: Yes! We are so confident that you will be happy with your purchase that we offer a 100% No-Questions-Asked returns policy. As long as the items are in their original condition, return them to us for a full refund within 30 days of the date of payment! If anything is faulty or not as described, we will also refund postage!

Q: How much ink is in your cartridges?
A: See the individual listings for a comparison. In all cases our cartridges contain at least as much ink as the originals and in many cases it can be three or four times as much! This is because the OEMs have a tendency to put very little ink in their cartridges...so that you have to come back more often!

Q: Can I buy other multi-packs
A: Yes - we sell many different multi-packs and, as you would expect, the more cartridges you buy, the better the deal. In fact, you can buy cartridges from us for less than a (s)quid!

Q: Which printers are your cartridges compatible with?
A: Please see the item description for a full list of compatible printers

Q: Why should I choose you?
A: Simple - we don't stock every type of cartridge but the ones we do stock are bought in very large numbers, allowing us to sell them at very low prices, particularly for the multi-pack deals. We are also adding to our range every week. We are friendly, fast and efficient and have excellent feedback from our customers.

Q: How do I install a cartridge?
A: Do not remove from the packaging until you are ready to install. Give it a couple of shakes, then carefully open the wrapper. Be especially careful not to touch the chip (if present) as this can affect functionality. Remove the plastic wedge if there is one & gently pull off the yellow label (if present). Install as per your printer's instructions.

Q: Are there any other costs if I live outside Europe
A: As with most goods purchased on the internet, your item may attract import duty when it arrives in your country if you live outside the European Union. Please make sure you know what these charges will be before purchasing from us as we cannot be responsible for these costs.

Q: Can I pick my own colours?
A: Yes, of course. If you don't want the standard sets just add a note to the paypal transaction or email us immediately after you have made your purchase and tell us the combination of colours you would like and we'll do the rest.

Q: Can I be an Affilliate?

A: Yes. The Ink Squid affiliate program is free and enables members to earn revenue by placing a link or links on their web site which advertises The Ink Squid or specific products on it. Any sales made to customers who have clicked on those links will earn the affiliate commission. The standard commission rate is currently 5%.